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Total Views: 129Word Count: 441See All articles From Author AI or artificial intelligence and machine learning are two revolutionary developments in the field of IT and communications. Most of the companies now use machine learning in some way or the other to take their business into the next level. Having a static online presence in the form of a website is not enough anymore. They look for live chat sales and desperately need live chat agent training solutions to train their employees.
What is live chat? It is an instant messaging option in which your queries are answered quickly and accurately. This is considered one of the best customer communication channels that offer great business opportunities. Live chat is a combination of phone and e-mail. It reminds the customers of the good old days when they used to visit a brick-and-mortar shop to buy a product or service and were attended by smiling, pleasant representative of the shop or the company.
But in order to capture client base from all across the world businesses now have their websites where the option of live chat is available. A customer is greeted politely and asked on their queries. It is either answered immediately or the query is resolved within the shortest possible time. Buying ready to be installed live chat software is easy but the trickier part is to train your employees on the features of the software. Without mastering its various functions they will not be able to utilize its full potential. Some companies are now offering live chat agent training solutions along with their software so that the burden of training the employees does not come on the business owner.
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